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Privacy Policy - Primed E-Health

Privacy Policy

Effective date: 25/10/2024

Welcome to Primed E-Health. Your privacy is critically important to us, and we are committed to protecting your personal information and your right to privacy. This privacy policy explains what information we collect, how we use it, and what rights you have in relation to it.

1. Information We Collect

We collect various types of information in order to provide you with better services and enhance your experience with Primed E-Health, including through our telehealth app.

  • Personal Information: When you sign up for our services, we may ask for your name, email address, contact details, and other personal data to facilitate your health management.
  • Health Data: We collect health-related information including medical history, prescriptions, and other health records when you use our Electronic Health Record (EHR) features. This includes any data shared during telehealth appointments such as symptoms, diagnoses, and prescriptions.
  • Telehealth Data: We collect information specific to your telemedicine interactions. This includes video and audio data from consultations (which are not recorded unless you provide explicit consent), notes from healthcare providers, and any additional health metrics or information shared through the app.
  • Usage Data: We may collect information on how our services, including the telehealth app, are accessed and used. This includes device information, IP addresses, browser types, usage times, app usage statistics, and crash reports.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and maintain our services, including managing your medical records and facilitating telehealth consultations.
  • To enable secure and private telehealth interactions between you and healthcare professionals, including audio and video consultations.
  • To communicate with you, including sending updates, notifications, or reminders, and providing customer support.
  • To improve our services based on usage data and user feedback, including analyzing the effectiveness of telemedicine consultations.
  • To ensure legal compliance and safeguard sensitive health and telehealth data.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data in the following situations:

  • With healthcare providers to coordinate care and manage your health records, including sharing information from your telehealth consultations.
  • With trusted third-party service providers who assist us in operating our platform, including video conferencing providers for telehealth consultations, provided they are bound by confidentiality agreements.
  • In compliance with legal obligations, such as responding to court orders, regulatory authorities, or in connection with legal proceedings.

4. Data Security

Your personal and health data, including data from telehealth consultations, is of utmost importance to us. We implement industry-standard security measures, such as encryption, secure data storage, and end-to-end encryption for telehealth video calls, to protect your information. However, please note that no method of data transmission over the Internet or electronic storage is 100% secure.

5. Your Rights

You have the right to access, update, or delete your personal information, including telehealth data, at any time. If you wish to exercise any of these rights, please contact us at support@primedehealth.com. You also have the right to withdraw consent for data collection during telehealth consultations.

6. Telehealth-Specific Privacy

Your telehealth sessions are private and confidential. We do not record or store video and audio from telehealth consultations unless you have given explicit consent to do so. Healthcare providers may, however, document session notes to update your health records. If recording is enabled with your consent, you will have access to review or request deletion of those recordings at any time.

7. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Please check back regularly to stay informed of updates.

8. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

Email: support@primedehealth.com

Phone: +234 903 833 2100

Thank you for trusting Primed E-Health with your healthcare management and telehealth needs.